Technical support services

Designed for both partners and end-users, the IPSYSTEMS technical support services include competent pre-sales and post-sales support offered by our seasoned team of IT engineers, for all our product lines.

Professional Services

1. Pre-sales consultation and assessment
   Proper assessment of the problem is one of the most important aspects in the implementation of a solution. IPSYSTEMS offers this service to ensure that each solution we offer is the right fit for the situation at hand, thereby avoiding unnecessary costs and wasted time during project-implementation.
   
   
2. Installation / Configuration services
   Our team of IT engineers are certified in each of the products we carry, and regularly undergo training to keep themselves updated on the latest IT developments. All installation and configuration services come with a 3-month warranty and support.
   
   
3. Troubleshooting services
   Whichever part of the project-implementation you might be in, our troubleshooting and on-site assistance service is made available to provide the fastest and most cost-efficient means of righting a problem or issue. Remote troubleshooting services are also available where applicable.
   
   
4. Product Training
   Consistent product training ensures being kept-up-to-date with the latest upgrades and updates for all our product lines. IPSYSTEMS provide these trainings for both partners and end users for the administration and maintenance of each product after the acceptance phase.
   
   
5. Configuration of Linux and open source applications
   IPSYSTEMS additionally provides systems integration and configuration services for various Linux and open source applications. These include services for :
   
   
   1. MySQL
   2. Postfix
   3. Samba
   4. Gwstat Automatic DSL Switch
   5. SQUID proxy
   6. DNS
   7. and more

Please contact our sales team for more information.

Technical Maintenance Agreement

1. 8x5 Standard IPSYSTEMS support
   Includes email, phone and on-site assistance 8 hours by 5 days. Minimum response time is 4 hours.
   Office hours: 8am to 5pm, Mondays through Fridays
   
   
2. 24x7 Enterprise IPSYSTEMS support
   Includes email, phone and on-site assistance 24 hours by 7 days. Minimum response time is 4 hours.
   Customer is provided with access to the 24x7 technical support hotline.
   
   
3. Linux Server maintenance support
   The following services are designed for companies who wish to outsource the maintenance of their Linux servers to a company which can meet their technical and reliability standards and reduce their manpower requirements. The program is flexible and can include some or all of the following services:
   
   
   1. Remote maintenance and daily status checking:
      Daily status checking is the best way to prevent a major problem from occurring when you least expect it. This service will check, on a daily basis the important parameters
      of your server.
      
      
   2. On-call site services
      Site services are necessary when physical presence is required to correct the problem by replacing a defective part or component of the server, or when server needs to be
      pulled out for workshop repair.
      
      
   3. Regular site preventive maintenance services
      Regular site preventive maintenance services are required to prevent server malfunctions due to dirt and dust, failure of case and CPU fans, memory and hard disk failures.
      
      
   4. Parts purchase services
      Clients who prefer quick solutions to their server problems or who do not wish to provide their own resources in order to purchase the required parts will benefit from this
      service